I use the free version of the service and it is a good app for that. Being able to watch free live channels and free on demand shows is what makes it good. However there’s a couple issues that need to be addressed. Mostly with episode numbers and playback issue. There are some shows that you can’t list as episode 1 for each season. For example the on demand episodes of The Price Is Right the Barker era channel you have it listed as episode 1 for season 11. That’s incorrect. The first 5 episodes of season 11 were skipped and begins with episode 6. 10 episodes are actually missing from that season due to the channel skipping those episodes. Therefore they should be listed as the production numbers. Episodes 4581 through episode 4985. As far as the playback goes episodes 4581 and 4582 are played twice for on demand viewing. Where episodes 4851 and 4852 are supposed to be played it plays episodes 4581 and 4582. Or in the way you have these episodes listed instead of episodes 130 and 131 are supposed to be playing it plays episodes 1 and 2 for the 2nd time. Please look at those episodes and find the 2 episodes that are supposed to be playing on demand and get them corrected. Don’t forget to list them in the right way that I mentioned in this lengthy review. Thank you.

I could care less about the new format and look, but subtitles are messed up now. It used to be that movies and shows would always play with subtitles because I turned them on. Now every time I watch something, I have to turn subtitles back on, even if it’s the same movie that I just started earlier that day. If you’re going to make it that subtitles are automatically off, then at least make it a setting option to have them automatically on vs automatically off. I’m someone that uses subtitles all the time, and I’ve never had to turn them back on for the same movie every time I re-open the app and press resume. Every other streaming app and previously prime video too, if you turn subtitles on once for one movie or show, they stay on for everything until you turn them back off. That’s how it used to be and that is better. Now I have to hit pause, turn subtitles on, go back 10-30 seconds, then I can resume my movie with subtitles on. At least make an option in settings to have subtitles automatically on or off, plus the ability to change it for an individual movie or show. Also it’s buffering and lagging more than before. In my case, it could be the area I’m in bc I have no wifi and most places have poor cell service, but prime video is still acting up more than any other streaming apps I use. I’ve never had any issues before, and if subtitles worked properly, I would give it a 5 star rating. But I use subtitles all the time and now I’m annoyed and irritated every time I start a movie or tv show. Fix them please, they worked fine before.

I’m a new member of Prime video app. I like it very much. I don’t agree with people complaining about morality or politics. Shows are all about pushing limits. Shows are like the great American novel. Without freedom of speech, expression and creativity, we would have nothing new, noteworthy or entertaining. The first show i pulled up was Fallout. It was great! I love sexy, quirky and high-energy shows. Like Alien Earth, industry. So, i was immediately onboard. Unfortunately, there is one problem. Figuring out how to activate audio description, for my account is rather difficult. If there could be an easy to find toggle on or off, that would be awesome. Other than that, i don’t have any complaints. I’m down to explore, have fun and enjoy any titles with audio description. I do know the options are available. But, i have to find out how to access them. Also, the interface is a bit slow and clunky, when voiceover, iOS, is active. Fixing that would greatly improve my experience. Again, thank for this inexpensive, fun, creative showcase of entertainment! I’m loving it! You’ll get 5 stars when you fix the AD.

I’m very disappointed in this app and customer service I was trying to figure out why I wasn’t able to watch movies when i paid for the subscription about 2 weeks ago and I literally had 2 more weeks until I have to pay for it again and I used my email to login even my number was on there to verify it was me so when I was trying to watch a movie and I couldn’t I called customer service for help to see why it wasn’t working. I been on the phone with them for almost an hour trying to figure this out and I told them my number and email and he tells me “ someone is using your number” how?! He explains why but then again trying to understand how?! it doesn’t make any sense when I used both. All I wanted is to get it resolved so I don’t waste anymore time just trying to watch movie with my nephews since this is my only day off instead having to do that I been on customer service upset bc I had to repeat what I said over and over again the guy wasn’t understanding me or wasn’t listening he told me to look for order number and other stuff and I gave it to him still couldn’t find my prime account and then I had to give him my last 4 digits to my credit card still nothing so at that point I gave up bc this app shouldn’t be this hard to get into when I paid for the subscription and I put my information in and when I asked for manager he was being rude and saying he is one but at the same time you couldn’t help me you couldn’t find my information at that point I was really done. I cancelled my subscription and never again use this app . 🚮🍅