Subscriber beware….The games are great. Very interactive and my 5y/o girl loves playing. That is, when the app isn’t crashing. It worked fine for quite some time. Then it didn’t. I’ve contacted customer service. They email me back with a “solution”, claiming it’s guaranteed to fix the problem. Guess what? Problem not fixed and I just wasted 20 minutes of my time. I email them back (as instructed in their email). This time, they don’t answer. That was on 18June2021. Today is 15July2021. And yes, they’re still charging me. If I don’t hear back in 24H, I’m reporting to Apple, Inc. as well as notifying all US and international consumer advocacies. You are committing fraud, Skidos. Shame on you.
Dear Customer, We sincerely apologize for the inconvenience you've experienced with our app, and we appreciate your patience. We understand the frustration caused by the previous technical issues, and we want to assure you that we have since upgraded our app to address these concerns. The latest version should resolve the crashing problems you encountered, providing a smoother and more enjoyable experience for you and your 5-year-old. We genuinely value your feedback, and we're committed to continuous improvement. We apologize for any previous lapses in our communication and any inconvenience caused. If you have any further issues or concerns, please don't hesitate to reach out to our customer support team at support@skidos.com. Your satisfaction is our priority. Thank you for your understanding. Best regards, The SKIDOS Team