The RealReal - Buy+Sell Luxury

Name: The RealReal - Buy+Sell Luxury
Rating: 4.8 (87065 reviews)
Author: TheRealReal Inc.

购物

免费 · 专为 iPad 设计

8.7万个评分
年龄分级

4+
岁
排行榜

#171
购物
开发者

TheRealReal Inc.
语言

EN
英语
大小

272.1
MB

The RealReal is the world’s largest marketplace for authenticated luxury resale where you can buy and sell items from top designers across women’s, men’s and kid’s fashion, fine jewelry and watches, collectibles and home. Shoppers enjoy up to 90% off retail prices and sellers earn up to 70% of commission when they sell. The RealReal offers international shipping to 61 countries  SHOPPING ON THE REALREAL All items for sale on The RealReal are authenticated by an in-house team of luxury experts including certified gemologists, horologists, apparel specialists, and handbag experts. Each item is 100% guaranteed for authenticity. Returns are accepted for apparel, footwear, jewelry, and watches. Over 10,000 items hit the app each day, from Louis Vuitton handbags to Gucci clutches and Rolex watches. The RealReal is an industry leader in sustainability as well, firmly believing in shopping responsibly and the positive impact of recirculating luxury items.  SELLING YOUR LUXURY ITEMS ON THE REALREAL Selling your designer clothing and accessories on The RealReal is effortless. Luxury Managers in 20 U.S. markets consult with consignors virtually or in person and review the items they wish to sell. Alternatively, consignors may choose to send their items to us for free. Most items sell within thirty days, and consignors receive payments once a month. Download The RealReal app today to get started buying or selling authenticated luxury items within minutes.

评分及评论

4.8

满分 5 分

8.7万个评分

World class customer service
2022/11/25
kpetreatsu
Ok so I’ve been shopping with TRR for several years now. I never have issues with quality or description of purchases. Recently however, I purchased a belt and a handbag (both of which are items that typically are not returnable.) the belt was far too large (yes I checked the measurements, it was listed as an extra small, which by standard measurements it was but, it being a waist belt, rather hip belt complicated the issue.) I digress, the handbag, I simply did not care for once I saw it. Two short (POLITE) conversations with customer service later, I was able to return both items for a full refund, not just site credit. The title of this review says it all. World class customer service. They had every opportunity to tell me, sorry nothing we can do, after all, I am familiar with the return policies, but they chose to go the extra mile and offer me not one but two exceptions. I cannot stress this enough, being polite will get you much further with them than being an entitled, demanding jerk. This company will forever have my business. I may not be the biggest spender but I am consistent. And I will also send referrals simply because of the exceptional customer service, not to mention the amazing product.

开发者回复
Hi! We are thrilled to hear that your time with our team has been so wonderful. We truly appreciate your kind words!
World class customer service
2022/11/25
kpetreatsu

Ok so I’ve been shopping with TRR for several years now. I never have issues with quality or description of purchases. Recently however, I purchased a belt and a handbag (both of which are items that typically are not returnable.) the belt was far too large (yes I checked the measurements, it was listed as an extra small, which by standard measurements it was but, it being a waist belt, rather hip belt complicated the issue.) I digress, the handbag, I simply did not care for once I saw it. Two short (POLITE) conversations with customer service later, I was able to return both items for a full refund, not just site credit. The title of this review says it all. World class customer service. They had every opportunity to tell me, sorry nothing we can do, after all, I am familiar with the return policies, but they chose to go the extra mile and offer me not one but two exceptions. I cannot stress this enough, being polite will get you much further with them than being an entitled, demanding jerk. This company will forever have my business. I may not be the biggest spender but I am consistent. And I will also send referrals simply because of the exceptional customer service, not to mention the amazing product.
开发者回复 2022/12/02
Hi! We are thrilled to hear that your time with our team has been so wonderful. We truly appreciate your kind words!
Excellent app and model
2022/09/30
andrestm
This is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster.

开发者回复
Hello, We appreciate you taking the time to share your feedback with us and will be sure to pass your concerns to our team.
Excellent app and model
2022/09/30
andrestm

This is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster.
开发者回复 2022/10/17
Hello, We appreciate you taking the time to share your feedback with us and will be sure to pass your concerns to our team.
Never pay retail!
2020/12/15
GreetingsEarthlings
I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held forYou after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!
Never pay retail!
2020/12/15
GreetingsEarthlings

I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held forYou after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!
The real steal
2024/07/23
apple8868
An employee by the name of Megan came to my house on May 29th, 2024 to pick up 916 items to list on The RealReal. Upon her arrival, she said that any items that are not accepted will be returned and shipped back to me. However, what she said turned out to be completely false. Although she shipped 916 items to The RealReal, only 794 items appeared to be listed under my account. They even claimed that many of my items were not authentic and that they would be confiscating them to “prevent fake items from selling on the market,” which contradicts what Megan told me. All of my items are bought directly from the store and at invited events, so I can confirm that they are all authentic and have absolutely no possibility of being a fake. When I contacted them about this issue, they closed by account and blocked my number. I now cannot call or email them- not even their customer service number. They said they will be shipping my items back, but have not confirmed a list of the items nor the number of items that will be sent back. Not only did they not sell a single article of my clothing, but also confiscated my items without my consent and blocked my number. I have no way of communicating with them, and still have not received a confirmation or response as to how many items will be sent back. When I contacted them with my home phone number, I was told that another person would assist me within 48 hours. This delay of assistance has been happening several times already, and I still have not received a response.

开发者回复
Hi Apple- We truly apologize for this experience and completely understand your frustration. We see our team is working on this for you and will continue to follow up.
The real steal
2024/07/23
apple8868

An employee by the name of Megan came to my house on May 29th, 2024 to pick up 916 items to list on The RealReal. Upon her arrival, she said that any items that are not accepted will be returned and shipped back to me. However, what she said turned out to be completely false. Although she shipped 916 items to The RealReal, only 794 items appeared to be listed under my account. They even claimed that many of my items were not authentic and that they would be confiscating them to “prevent fake items from selling on the market,” which contradicts what Megan told me. All of my items are bought directly from the store and at invited events, so I can confirm that they are all authentic and have absolutely no possibility of being a fake. When I contacted them about this issue, they closed by account and blocked my number. I now cannot call or email them- not even their customer service number. They said they will be shipping my items back, but have not confirmed a list of the items nor the number of items that will be sent back. Not only did they not sell a single article of my clothing, but also confiscated my items without my consent and blocked my number. I have no way of communicating with them, and still have not received a confirmation or response as to how many items will be sent back. When I contacted them with my home phone number, I was told that another person would assist me within 48 hours. This delay of assistance has been happening several times already, and I still have not received a response.
开发者回复 2024/07/26
Hi Apple- We truly apologize for this experience and completely understand your frustration. We see our team is working on this for you and will continue to follow up.

Hello TRR customers! In this release: - We've squashed some bugs and updated the app to make your experience more enjoyable Feedback? Let's chat. Send us an email at feedback@therealreal.com and tell us what you think.

版本 3.71.0 8月11日

用于追踪你的数据

以下数据可能会用于在其他公司的 App 和网站中追踪你：
- 标识符
与你关联的数据

开发者可能会收集以下数据，且数据与你的身份关联：
- 购买项目
- 财务信息
- 联系信息
- 搜索历史记录
- 浏览历史记录
- 标识符
- 使用数据
- 敏感信息
- 诊断
- 其他数据

隐私规范可能因你使用的功能或你的年龄等因素而异。进一步了解

辅助功能

信息

销售商: TheRealReal Inc.
大小: 272.1 MB
类别: 购物
兼容性: 设备需装有 iOS 17.0 或更高版本。

iPhone
设备需装有 iOS 17.0 或更高版本。

iPad
设备需装有 iPadOS 17.0 或更高版本。

Mac
需要 macOS 14.0 或更高版本以及装有 Apple M1 或更高版本芯片的 Mac。

Apple Vision
设备需装有 visionOS 1.0 或更高版本。
语言: 英语
年龄分级: 4+

4+

了解更多

开发者网站

隐私政策

许可协议

支持

钱包

集中管理所有凭证最简便的方式。

你可能还喜欢

查看

FASHIONPHILE

购物
查看

NET-A-PORTER: Luxury Fashion

购物
查看

Vestiaire Collective: Buy+Sell

购物
查看

Gilt - Shop Designer Sales

购物
查看

THE OUTNET:

购物
查看

Neiman Marcus | Luxury Fashion

购物
查看

Pickle | Rent & Lend Fashion

购物
查看

SSENSE: 设计师品牌电商平台

时尚服饰与生活方式品牌及更多
查看

REVOLVE

购物
查看

Bloomingdale's: Homeware

Best in Women's Clothing

The RealReal - Buy+Sell Luxury

评分及评论

World class customer service

Excellent app and model

Never pay retail!

The real steal

新功能

App 隐私

用于追踪你的数据

与你关联的数据

辅助功能

信息

支持

钱包

相关专题

Tap Here to Look Real, Real Good

你可能还喜欢

FASHIONPHILE

NET-A-PORTER: Luxury Fashion

Vestiaire Collective: Buy+Sell

Gilt - Shop Designer Sales

THE OUTNET:

Neiman Marcus | Luxury Fashion

Pickle | Rent & Lend Fashion

SSENSE: 设计师品牌电商平台

REVOLVE

Bloomingdale's: Homeware