Sydney Health

Name: Sydney Health
Rating: 4.8 (555169 reviews)
Author: Elevance Health, Inc

醫藥

免費

56萬則評分
年齡分級

9+
歲
排行榜

14
醫藥
開發者

Elevance Health, Inc
語言

EN
+ 其他 1 種
大小

134.9
MB

Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place. Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management. - Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email. - Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative. - Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims. - Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care. - View claims – Easily track your claims including the status and your costs. - Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you. - Refill your prescriptions – You can set up automatic refills and reminders for your medications. Download Sydney Health to your device today. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health. Sydney Health options are based on each member’s plan, so some features may not be available to all members.

評分與評論

4.8

(滿分 5 顆星)

56萬則評分

Helpful but frustrating
2021/10/28
Go4bach
I love the idea of this app, but there are big problems. 1) if you want to chat with a doctor, you wait for hours and then if you are in the middle of something when it is your turn, you lose your opportunity. The time predictor is wildly inaccurate by hours. And because of the way it notifies you (see more about that later) you might not even get a timely chance to join the doctor in the app for the appointment. 2) the doctors depend heavily on the camera app, which is horrible. My phone has 4 cameras, but there is no way to switch to the zoom or wide angle camera and there is no way to force the flash. Even if you have somebody else to take a photo for you, and even if they have a flashlight to sub for the flash, it can still be impossible to get a photo that is meaningful to the doctor. 3) there are numerous dead end screens when there is no way to exit a screen other than by closing the app and starting over. 4) when a new message comes in from your doctor, they text your emergency contact instead of you. 5) messages are terribly delayed in the app. The doctor sends you a response, your emergency contact gets a text, and 15-30 minutes later, the message shows up in your app. 6) this means that you may spend days instead of minutes communicating with the doctor and waiting to see if they can help - the whole time, you are not feeling well and the cure could be minutes away if you could just have a few moments of prompt communication. 7) the symptom checker isn’t great. If you type something in that it doesn’t recognize, there is no way to register that symptom. You end up abandoning symptoms that the app doesn’t recognize. Some of the follow up questions have possible answers that are not listed. 8) after your visit, you are asked how it went. The doctor was okay, but the app was frustrating - but that’s also not a feedback option.

開發者回覆
Hello, thank you for taking the time to share your feedback with us! We would like to discuss your experiences further with you. If you could please email us at Sydney@anthem.com with your Username and refer to your review. Thank you. ~ Sydney ~
Helpful but frustrating
2021/10/28
Go4bach

I love the idea of this app, but there are big problems. 1) if you want to chat with a doctor, you wait for hours and then if you are in the middle of something when it is your turn, you lose your opportunity. The time predictor is wildly inaccurate by hours. And because of the way it notifies you (see more about that later) you might not even get a timely chance to join the doctor in the app for the appointment. 2) the doctors depend heavily on the camera app, which is horrible. My phone has 4 cameras, but there is no way to switch to the zoom or wide angle camera and there is no way to force the flash. Even if you have somebody else to take a photo for you, and even if they have a flashlight to sub for the flash, it can still be impossible to get a photo that is meaningful to the doctor. 3) there are numerous dead end screens when there is no way to exit a screen other than by closing the app and starting over. 4) when a new message comes in from your doctor, they text your emergency contact instead of you. 5) messages are terribly delayed in the app. The doctor sends you a response, your emergency contact gets a text, and 15-30 minutes later, the message shows up in your app. 6) this means that you may spend days instead of minutes communicating with the doctor and waiting to see if they can help - the whole time, you are not feeling well and the cure could be minutes away if you could just have a few moments of prompt communication. 7) the symptom checker isn’t great. If you type something in that it doesn’t recognize, there is no way to register that symptom. You end up abandoning symptoms that the app doesn’t recognize. Some of the follow up questions have possible answers that are not listed. 8) after your visit, you are asked how it went. The doctor was okay, but the app was frustrating - but that’s also not a feedback option.
開發者回覆 2021/11/02
Hello, thank you for taking the time to share your feedback with us! We would like to discuss your experiences further with you. If you could please email us at Sydney@anthem.com with your Username and refer to your review. Thank you. ~ Sydney ~
I resent this app so much
2025/10/25
telepheedian
First off, I have to remember that my anthem health insurance uses an app called Sydney. Just publish two apps, I don’t care that some other insurance provider uses the same one. This isn’t the only app to do this but it’s annoying every time conglomerates do this, the brand of your chatbot does not matter to me, my health insurance company name does. It’s a small, but meaningful add to the user’s cognitive load every time you have to interact with the app. Secondly, the “Sydney” chat is just a search box but slower and with more menu navigation. There is no excuse to ship a chat-style experience in 2025 without any actual AI functionality here. If your request doesn’t fit the rigid flows they have built, it has to be handled by a human. The chat interface adds negative value here. Beyond this, the app itself is very mediocre. It’s not completely functionally broken like some of the other apps I’ve used, but no care has been spent on the interactions or flows, just menus on menus with odd loading spinners everywhere and clicking this button inexplicably takes you to the top of the page, etc. It’s a legacy website shoved into mobile, built by a team that only focuses on functional requirements. This is par for the course in the medical space, but there are companies that do this much better, there’s no real excuse for it other than hubris and laziness. No clue how this landed a 4.8 average.

開發者回覆
Hello. thank you for taking the time to share your experience with us. We would like to look into this. If you could, please email us details to Sydney@anthem.com. Thank you. ~Sydney~
I resent this app so much
2025/10/25
telepheedian

First off, I have to remember that my anthem health insurance uses an app called Sydney. Just publish two apps, I don’t care that some other insurance provider uses the same one. This isn’t the only app to do this but it’s annoying every time conglomerates do this, the brand of your chatbot does not matter to me, my health insurance company name does. It’s a small, but meaningful add to the user’s cognitive load every time you have to interact with the app. Secondly, the “Sydney” chat is just a search box but slower and with more menu navigation. There is no excuse to ship a chat-style experience in 2025 without any actual AI functionality here. If your request doesn’t fit the rigid flows they have built, it has to be handled by a human. The chat interface adds negative value here. Beyond this, the app itself is very mediocre. It’s not completely functionally broken like some of the other apps I’ve used, but no care has been spent on the interactions or flows, just menus on menus with odd loading spinners everywhere and clicking this button inexplicably takes you to the top of the page, etc. It’s a legacy website shoved into mobile, built by a team that only focuses on functional requirements. This is par for the course in the medical space, but there are companies that do this much better, there’s no real excuse for it other than hubris and laziness. No clue how this landed a 4.8 average.
開發者回覆 2025/10/27
Hello. thank you for taking the time to share your experience with us. We would like to look into this. If you could, please email us details to Sydney@anthem.com. Thank you. ~Sydney~
HSA Glitches All Day
2020/01/15
Micaylaeb
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

開發者回覆
Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.~ Sydney ~
HSA Glitches All Day
2020/01/15
Micaylaeb

I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
開發者回覆 2020/01/15
Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.~ Sydney ~
I was instructed to falsify documents to receive rewards
2023/12/22
amemieko
I completed 100+ dollars worth of items that translate into rewards. They pay for having certain preventative tests performed. When I didn't receive credit for the testing, I contacted Sydney. I was asked to call a vendor who handles the rewards. Mobile Health Consumer (MHC). After explaining what happened I was advised to download a waiver and complete it, sign it, and then have my doctor do the same. One for each test that I wasn't credited. Five in total. I was advised to do this because Medicare was the payor. Upon reading the waiver, I told them I couldn't/wouldn't sign it and I certainly wasn't going to ask my doctor to do it either. I had the tests and the waiver reads that I could not have the tests because it was, “…Unreasonably difficult to complete the wellness program because of a medical condition; and/or 2) …Medically inadvisable to complete the wellness program.” I said falsifying insurance documents was a crime. MHC didn't seem to care so I contacted Sydney again and was advised to do the same. Why would two companies think my doctor and I would falsify documents just so I could get a gift card?!? I'm flabbergasted. I told them, “If I can't receive the rewards because Medicare paid, ok. However, advising me and my doctor to falsify multiple insurance documents to get a gift card is crazy!” It's just a gift card why would we commit 5 counts of what I am sure still constitutes insurance fraud even if it's just for a rewards program?

開發者回覆
Hello, we would like to look further into your concerns, please email your username and details to us at Sydney@anthem.com. Thank you. ~Sydney~
I was instructed to falsify documents to receive rewards
2023/12/22
amemieko

I completed 100+ dollars worth of items that translate into rewards. They pay for having certain preventative tests performed. When I didn't receive credit for the testing, I contacted Sydney. I was asked to call a vendor who handles the rewards. Mobile Health Consumer (MHC). After explaining what happened I was advised to download a waiver and complete it, sign it, and then have my doctor do the same. One for each test that I wasn't credited. Five in total. I was advised to do this because Medicare was the payor. Upon reading the waiver, I told them I couldn't/wouldn't sign it and I certainly wasn't going to ask my doctor to do it either. I had the tests and the waiver reads that I could not have the tests because it was, “…Unreasonably difficult to complete the wellness program because of a medical condition; and/or 2) …Medically inadvisable to complete the wellness program.” I said falsifying insurance documents was a crime. MHC didn't seem to care so I contacted Sydney again and was advised to do the same. Why would two companies think my doctor and I would falsify documents just so I could get a gift card?!? I'm flabbergasted. I told them, “If I can't receive the rewards because Medicare paid, ok. However, advising me and my doctor to falsify multiple insurance documents to get a gift card is crazy!” It's just a gift card why would we commit 5 counts of what I am sure still constitutes insurance fraud even if it's just for a rewards program?
開發者回覆 2023/12/26
Hello, we would like to look further into your concerns, please email your username and details to us at Sydney@anthem.com. Thank you. ~Sydney~

This release includes general improvements and bug fixes to provide you with a better experience. Don’t forget to rate us! Your feedback helps us make it better. Please email questions about the Sydney app to Sydney@anthem.com

版本 10.6.0 2 天前

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銷售商: Elevance Health, Inc
大小: 134.9 MB
類別: 醫藥
相容性: 需要 iOS 15.8.4 或以上版本。

iPhone
需要 iOS 15.8.4 或以上版本。

iPad
需要 iPadOS 15.8.4 或以上版本。

iPod touch
需要 iOS 15.8.4 或以上版本。
語言: 英文和西班牙文
年齡分級: 9+

9+

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