I wish I read all of the reviews first!!There was supposed to be a FREE trial period but we were charged over $85 for a subscription fee! We downloaded the app and it was really difficult to get started. We had to sign in or make an account. While trying to make a new account it asked for an email and said a verification email was sent but nothing ever showed up. We tried to go back to the start and make an account, we just typed our email and a password even though it never had us set up any information or anything we somehow finally got access to the game. We explored the app a little bit, maybe less than 30 minutes but it’s ultimately not really what we expected so we deleted the app right away, same day. The math concepts just seemed to be a little younger aged, below the level we chose and it didn’t seem to have the content we had hoped for so we will not be using it. However, I just now realized the app had already somehow charged me for a full subscription! I couldn’t find anything where I had agreed to pay for their subscription and I couldn’t find anywhere to cancel it! Still haven’t received an email but I’m working with Apple now to hopefully get a refund but watch out!! It’s an expensive mistake!!
Hi, thank you for your review. We're very sorry this happened and understand how frustrating it must have been.Our app uses Apple’s standard subscription system. We, as developers, do not have access to your payment information and cannot charge you without your consent. Subscriptions on iOS always require users to confirm their agreement through Apple.There was a brief period when the annual plan mistakenly didn’t include a free trial due to a technical issue on our side — we sincerely apologize for this. The trial is now available again.We're always here to support our users. If the app didn’t meet your expectations, requesting a refund from Apple is the right step, and their support team can guide you through the process.We appreciate your feedback and will use it to improve the onboarding experience and make everything clearer for our users. If you’d like to share anything else, feel free to contact us at support@funexpected.org. Thank you again for your thoughtful review.