I love ET, however, I accepted their two month offer at the one dollar price, with the understanding that I would be charged $9.99.I love ET, however, I accepted their two month offer at the one dollar price, with the understanding that I would be charged $9.99 per month after that. However I cannot access any of the information on the app. Nor can I access it from my email.I can’t help but feel that this is a rip off. I cannot find any place in my email to unsubscribe to prevent being charged the $9.99 fee at the end of two months. I’ve done everything it has asked me I have given them my email information, received emails from them, and every time I try to sign in to ET, it tells me my login or my password are incorrect. And I have to reset the password every single time, only to find yet again, but I cannot access anything. It shows me all of the stories that are available, but when I tap on them it takes me straight to the you must subscribe for free for one week then, $9.99 a month.As a result of this, between the complications with the emails, telling me my login information is incorrect every single time when I have it written down in front of me, and using the app taking me to an option that only allows me to purchase a monthly subscription, has caused me to lose complete faith in ET.I trust their reporting, but apparently they think they’re the gods of truth because they will not give you access without paying full price. That is a rip off.
Thank you for your message, and I am terribly sorry to hear about this. We would like to look into this further and open an investigation. Would you please report what happened directly to us here with this link? https://ept.ms/NewRequest. Please also include the email associated with your account. If you prefer a phone call please use this number to call our customer care hotline: 1-833-699-1888. Thank you, we look forward to hearing back from you.