Atera
Atera RMM & PSA software
Free
Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.
Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
more Fix: Resolved an issue where long text in the comment box would disappear when creating or adding a comment on the ticket page.
Fix: Resolved an issue where ticket status was not correctly read on first load, affecting closed/resolved states.
1.1.0128 6 days ago
Fix: Resolved an issue with textboxes.
Fix: Resolved an issue where time entry actions were missing activity records.
1.1.0084 23 Jan
Fix: Resolved an issue preventing tickets with custom fields from being closed.
Fix: Keyboard layout bug
1.1.0078 14/12/2025
Fix: Resolved an issue preventing tickets with custom fields from being closed.
Fix: Keyboard layout bug
1.1.0077 09/12/2025
Support for Splashtop Premium added
Bugfixes
1.1.0066 01/12/2025
Bug fixes:
*Search bar in scripts section
*Xero rates correctly synced
*Clone shared script logic bug fixed
*Billing information permissions fixed (user without a billing information permission can't watch rates)
*Email sent to contact while creating a ticket from the mobile app without an automation rule in place fixed
*Splashtop connection notifications show the technician’s name instead of “MobileApp”
*Shared script logic for new permissions + backward compatibility
and more
1.0.1346 10/02/2025
Bug fixes:
1. Scrolling issues in ticket comments
2. Search in Hebrew did not return results
3. Authentication issues
4. Run scripts button does not work
5. Ticket conversations are incomplete
6. Failure calling certain number formats
and more.
1.0.1087 08/09/2024
bug fixes
1.0.929 10/12/2023
Time entry edits: View and edit time entries.
Stable remote access: Revamped connection for consistent access.
Linux agent updates: Now with machine name, IP, hardware insights, and disk info.
1.0.921 27/09/2023
· New Search tab: You’ve got a new Search tab to find devices, tickets, end users, agent fields, and more!
· Full agent details: Take a peak into the droid factory by accessing ALL agent details from the Devices tab!
· Ticket custom fields: You can now select custom fields for tickets.
1.0.879 30/07/2023
· Sharing is caring: For those on the move, you can now copy and share the agent installation URL via mobile.
· Tickets makeover: We’ve given the Tickets page a lil facelift.
1.0.844 22/06/2023
· Quick Reply templates: Generate ticket responses in less than 12 parsecs!
· Auto-Correct: Cna’t sepll? All thmbus? You can now turn those typos into triumphs when replying to tickets!
· Add Customer: Multiply your customer base at the speed of light by adding customers via mobile!
· Bugs: Stomp stomp, squish squish.
1.0.806 23/05/2023
· Ticket upgrades: Edit ticket titles and reassign Sites/Customers, Users/Contacts, and contracts! Ticket comments are now auto-adjusted to internal/external based on web app settings. Push notifications for newly created tickets now include the Site/Customer.
· Color correction: Unfortunately, a bestseller has 50 shades, while some of us can’t differentiate any from green... so we updated our availability icons, ensuring everyone can now easily distinguish between available and offline devices.
1.0.795 18/04/2023
· You can’t choose your family: But you can add and edit contacts!
· And speaking of contacts… our new Tickets tab lets you easily view all tickets raised for a specific contact, so you can finally find out if your end-users are any better than your parents at remembering passwords (fingers crossed!)
1.0.774 04/04/2023
· Improved search: Search for tickets by name or number.
· Have your say: Submit feature requests via Settings > Feedback.
· I spy: Report bugs via Settings > Feedback.
1.0.765 16/03/2023
· You can now delete and close tickets.
· You can now update the status of multiple tickets at once.
· We’ve improved our notification feature.
1.0.731 12/02/2023
· Hopefully no “12345”: View customer, contact, and device passwords from your mobile.
· Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile!
· Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!
1.0.709 25/01/2023
· Hopefully no “12345”: View customer, contact, and device passwords from your mobile.
· Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile!
· Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!
1.0.656 08/01/2023
· Who doesn’t love finger painting? Have your end users sign off on work done whenever you’re on site.
· Make way! Contacts/Users now have their own tab within the Customer/Site page.
· See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added.
· Shai-Hulud? Not quite... but we took care of smaller bugs.
1.0.600 24/10/2022
· Who doesn’t love finger painting? Have your end users sign off on work done whenever you’re on site.
· Make way! Contacts/Users now have their own tab within the Customer/Site page.
· See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added.
· Shai-Hulud? Not quite... but we took care of smaller bugs.
1.0.594 11/10/2022
New version!
Improved performance, dead bugs, and the option to filter tickets by Assignee and Priority.
1.0.590 13/09/2022
Beyond general in-app improvements (and the all-too-fun task of killing bugs), you can now:
· Log out, restart, and shut down devices
· Add manual time entries to tickets
· Find your devices via the Devices tab search bar
1.0.579 30/08/2022
Beyond improving the app experience, we:
• Added manual time entries to tickets
• Added a new search bar in the Devices tab
Then we destroyed bugs (as one does).
1.0.571 18/08/2022
We’re comin’ in hot with some groovy updates and a super-fresh redesign that better represents us and our vision!
• Select your own custom statuses, right from your mobile!
• Bug fixes
1.0.553 24/07/2022
Bug fixes
1.0.488 31/10/2021
Fix: Resolved an issue where long text in the comment box would disappear when creating or adding a comment on the ticket page.
Fix: Resolved an issue where ticket status was not correctly read on first load, affecting closed/resolved states.
more Version 1.1.0128 6 days ago
Data Not Collected The developer does not collect any data from this app.
