Jitbit Helpdesk

An easy-to-use help desk app

Free · Designed for iPad. Not verified for macOS.

Access your Jitbit Helpdesk from anywhere with the official iOS app. Stay on top of customer support tickets, respond quickly, and keep your team in sync. KEY FEATURES Full Ticket Management • View, filter, and search tickets by status, category, assignee, and date • Create new tickets with custom fields • Change status, priority, assignee, and due dates • Post replies visible to everyone or techs only Real-Time Updates • Instant push notifications for new tickets and replies • Live ticket updates without refreshing • Never miss an urgent customer request Security First • Optional PIN or Face ID/Touch ID app lock • Secure HTTPS connections required • Your data stays protected Productivity Tools • Canned responses and comment templates • Knowledge base article integration • AI-powered reply assistance • Attach images and files to tickets Native iOS Experience • Clean, native iOS design • Dark and light themes • iPad support with split-view layout • Fast and smooth performance Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account. Keywords (100 chars, comma-separated): helpdesk,tickets,support,customer service,ticketing,IT,help desk,service desk,ITSM,tech support

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Bug fixes and updates

Version 10.5.1

The developer, Jitbit LP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • Identifiers

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Provider
  • Jitbit LP
Size
  • 40.3 MB
Category
  • Business
Compatibility
Requires iOS 15.1 or later.
  • iPhone
    Requires iOS 15.1 or later.
  • iPad
    Requires iPadOS 15.1 or later.
  • iPod touch
    Requires iOS 15.1 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
  • English
Age Rating
4+
  • 4+
  • Learn More
  • Contains
    Messaging and Chat
    User-Generated Content
Copyright
  • © 2015 Jitbit
  • Developer Website
  • Privacy Policy

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