I haven’t tried riding a Lomé scooter yet but wanted to write a review about the sign up process through the app and I’m not sure if anyone else had trouble with this. So a couple of days ago I downloaded the app and tried to sign in using my email address, at the time, I didn’t want to use my Facebook account or phone number as I wasn’t sure if I was going to use Lime on a permanent basis yet, so email was a good choice. The problem is that there is no signup option on the app itself, only a email entry if you’ve already signed up. I went to go sign up on a Lime website thinking it could be used on the app to find out it was for the Lime community and couldn’t be used for the app. I tried going through customer services with little luck. I ended up having to sign up using Facebook even though I didn’t want to use that account. It would be good if Lime would add a proper sign up function for email like most subscription or email lists based companies have.

Every time I have used the lime scooters, I have been over charged. They always take $7 out of my account no matter the price that is displayed on the app. I have never spent over $7 in one go on the scooters yet I’m being charged that amount. I have reached out to the support centre and I am very unsatisfied. Their answer was extremely vague, and I still don’t know if I’m going to get the money I was overcharged, back. I have sent more then one emails and still have not received an answer on whether or not the excess payment will be refunded back into my account.The ride on the scooters are really fun and really smooth. I would definitely recommend trying them out!

This app is constantly padding for time with its slow menus and sometimes completely unresponsive buttons, it’s been an issue for so long now through multiple owned phones that I’m starting to believe it’s by design so that the timer can get a few extra seconds in hopes of charging you more per minute. It’s incredibly frustrating and the new addition of a pop up menu when you open the app that you CANNOT close out of unless you click the link is infuriating. All this and still there’s an ever-present issue of scooters showing on the map that aren’t even there. I use Lime because they accept PayPal which is far easier for me, but that’s the only upside. 2 Stars.

I’ve been traveling the world and since I’ve been a New Zealand have really enjoyed riding these scooters. However the difficult part is some of them have stopped working within just a couple minutes of the ride even when the battery indicator still shows there’s a charge left, actually this has happened three times now. I’ve tried to contact through the app and it goes nowhere almost as if they’ve set it up that way. This is very frustrating and I feel I am owed a credit for at least three rides where I went out of my way to find a scooter and never had the chance to make my destination.

Cons: -Scooter works well although not a lot of torque, which is a problem being that Auckland CBD and the greater New Zealand has frequent hills might need some further investment and research on this for a better motor. (Perhaps a mode which changes the drivetrain to allow a slower consistent speed for hills).-Price is in USD then converted to NZD. Not to point out the obvious but it needs to be said... we aren’t in America, I don’t feel this is relevant. With the USD the way it is and New Zealand pays a premium for everything. Please fix and have a reasonable fixed rate in NZD. Pros:-App is very functional so far (2 trips) rather seemless to get activated and ride. -Great notification on reducing Co2 emissions.(I hope that the energy required to charge these is from a sustainable and green source eg wind hydro or solar).-scooters picked up at 21:00 yay no inebriated people! A suggestion however, a little later might help those whom do late night groceries/ shopping, 22:00.-Great work keep it up.

When it works it’s fine. Had an issue where I went into negative credit (not sure how with a valid credit card on file) so they put a hold on my card. I messaged them about it and they said I had to clear the debt which wasn’t an issue but they wound my accept payment from my card. I have used the card previously without issue but they had since put a hold on it (no reason given when asked) and was told to use another card then to continue? Customer service was not helpful when questioned re issue. Have used the app in Auckland late night with no prevail. Currently getting a taxi home, wouldn’t recommend any further.