1. Support for custom attachment fields in service tickets 2. Knowledge source attribution added to bot messages 3. Enhanced compatibility with the ticket workflow canvas 4. Call transfer functionality implemented 5. Variable card collection and echo feedback integrated into bot messages 6. Button message echo response enabled for bot interactions 7. Persian language support added to smart reply capabilities 8. Real-time caching is supported for online conversations.

1. Fix known issues

[New] Online service summary is associated with notes in the service template [New] Support internal remarks, asynchronous suspension, batch reply [Added] Support for displaying rich text styles in human customer service welcome language [Optimization] Added message types to session summaries [Optimization] Large text content chat page stagnation problem [Optimization] iOS 26 liquid glass navigation adaptation

1. Add a new session group 2. New sorting rules for work orders are added, and new reminders are placed at the top 3. Online sessions support the display of internal notes 4. The customer service APP can receive messages from shopee, ladaza, TikTok Shop and Xiaohongshu 5. Online SLA notification push (My -> message notification) 6. Workbench sends message error 7. Solve the problem of calling without sound in cellular networks

[New] Customer service APP can receive messages from shopee, ladaza, TikTok Shop and Xiaohongshu [New] Information Security - long-term do not change the password mandatory reminder [New] Added Filipino language to Robotics and Knowledge Center 【 Added 】 Conversation summary [New] Added customer withdrawal message display to inbox [Optimization] Optimized the issue that the file preview page could not be opened when entering the chat from the user center [Optimization] Call login status "online" does not support placeholders

1. Call the new socket.io implementation 2. Call state supports internationalization placeholders 3. Service summary supports single selection and multiple selection types 4. Optimize the login process to solve the synchronization problem of the new and old version of token 5. Cache the agent's last login status 6, Call support international phone number format 7. Increase user-centered channel source adaptation

1. [New] AiAgent supports card message type 2. [Added] Intelligent reply selection language style adjustment 3. [Optimization] Call V1 account silent login problem

1. Added Indonesian language 2. Support dynamic expansion of customer sources 3. Support work order status extension 4. Modify the error of calling customer name 5. Optimize some experience issues

1. Add custom status of work order 2. Optimize call message confirmation and reminder 3. Support more agent languages 4. Preview new email messages 5, support call service summary remarks sorting 6. Optimize some experience issues

1. Add French, Spanish, and Portuguese. 2. Add country, language, and time zone fields to the customer center.

1. Optimize the authentication mode and manage all business authentication uniformly 2. Added a reminder of the number of unread messages in the online chat 3. Intelligent reply supports large model knowledge base 4. Video playback supports drag and drop 5, support video, pictures to save to the album 6. Add cascading fields to online service summary

1. Optimize the push implementation scheme 2. Add online customer service message reading status display 3. Double verification of new increase factors 4. Add sub-channels, access methods and access times to the session record

1. Add and merge logic for call center associated users 2. Preview attachments for work orders, add new resources, swipe to view 3. Add and delete records in work order replies 4. Upgrade monitoring statistics and call monitoring related interfaces 5. Add time and date type to the work order 6. Add offline status online

1. [New] User merge 2. [New] Modular User Center

1. [New] Custom fields for call history service summary, supporting the addition of cascading field types. 2. [New] Call history service summary attribute supports linkage logic for custom fields (delete field, modify field, delete option, modify option) 3. [New] Custom fields for task summary in Call Outbound Task Task Details, supporting the addition of radio boxes, checkboxes, and cascading field types; 4. [New] Call - Task Details - Task Summary, Task Details - Task Information, supports custom field linkage logic (delete field, modify field, delete option, modify option)

1. [Optimization] Transfer and blackout permission judgment

1. Work order supports region cascading fields 2. Work order replies support image viewing 3. Optimize login methods and support multi module split login

1. [New] Work order voice reply 2. [New] Work order attachments support multiple image selections

1. New telemarketing products added 2. Add new user function to work orders 3. Compatible with call and telemarketing products

1 [Added] Verification is required 2 [Added] Work order details Support customer information 3 [Add] Do not update the problem description when the work order is replied 4 [Optimization] Accept customer service group Select "Do not select customer service group", the operation history is empty

1.[Added] Overseas version push function

1. The optimized iOS 17 UIGraphicsBeginImageContextWithOptions method exception handling.