Softbase Service
Business
Free · Designed for iPad. Not verified for macOS.
We are pleased to offer the Softbase Mobile Service free of charge to all Softbase users!
When you first launch the application, tap Preferences and fill out your api details before attempting to login. For information on how to get up and running, contact your companies IT staff for api and login details.
Softbase Service is a mobile application that allows technicians to perform their day-to-day work on Work Orders that are dispatched to them via Softbase 3.0 Desktop.
The mobile application works in an online or offline mode and
allows technicians to perform the following functions and many more.
- Clock in and out of Work Orders
- Enter comments about the Work Order
- Get customer signature for approval of work
- Add Parts used on Work Orders
- Populate Inspection Sheets
- Look up Equipment History
more - Inspection Pdf Improvements
- Microsoft Entra SSO Login Support
- Additional Logging for Work Order Completions
- Fixed an issue where work orders were displayed in the wrong group on the dispatch page when the backordered parts have been received (requires Connect v2.20.X or greater)
- Fixed an issue with Offline Labor Tracking where older versions of a single labor record were not being cleaned up properly causing duplicate displays on the labor tab of the WO
- Fixed an issue where images added to work order created while in offline mode were not properly being assigned to the work order.
- Fixed an issue where the next button on the inspection page could cause an app crash if pressed at the end of the list
3.15.2 6 Jan
- Added a new Setting Flag to the Setting Page that allows users to toggle whether they want to see Lost Time Work Orders from only the users assigned branch
- Fixed an Issue with Adding parts to a Work Order where an invalid part number or part number and warehouse combination could be added while the user is Offline
- Fixed an issue where Work Order’s were not being clocked off properly during Multi-Signature WO completions resulting in unimported labor in some scenarios
- Added Checks and Notification Popups when trying to Clock On to a Quote or Edit Labor for a quote from the WO page that these behaviors are disabled for quotes
3.14.0 22/10/2025
- Bug Fix for mismatched file names between service and evo image uploads
3.13.0 28/09/2025
- Evolution Connect Migration Support
- New Dispatch Page Filters
- Improved Behavior when Clocking on to a Work Order while clocked on to a different Work Order
- Quote and Work Order Creation Improvements
- Bug and Crash Fixes
3.12.6 09/09/2025
- Recent Activity has been replaced with EVO Activities for Evolution users and selecting an activity will navigate users to the activity detail page where users can see additional details and interact with Activity comments provided the appropriate permissions
- Added Total Hours for Selected Date to Technician Time Management Page
- Added Support for Comment and Photo Requirements for Work Order Completion (Configured in Evolution Mobile Service Settings)
- Added Bill To customer equipment to equipment selection page
- Fixed issue with foreign characters on Time Pickers throughout app
- Fixed numerous instances of MAUI related memory leaks throughout app to reduce memory related crashes
- Added Retry Policy for Recap Document uploads with option for individual uploads during multi-signature process
- Fixed an issue with image upload page being blank on iOS
- Other Bug/UI Fixes/Adjustments
3.11.5 31/07/2025
- New Time Management feature has been added to the flyout menu
- New Upsert Time Page similar to the Labor Edit panel on the Labor page which allows users to create labor records for a specified work order with a specified start date/time, end - - Added support for accessing the Work Order Images page when the WO does not have equipment info available
- Added support for uploading Work Order Images when the WO does not have equipment info available (Equipment button will be disabled in these scenarios)
- Fixing an issue where Multi-Signature accept was failing due to an empty signature buffer
- Fixing an issue where the scroll position on the dispatch list page was not being maintained when navigating back to the dispatch page (this behavior was lost in the maui migration)
- Refactoring WO Comments Tab Comments entries to auto scale based on entered text to relieve issues where the boxes are too small or unscrollable
- Fixed an issue where the user’s authentication background refresh on app start was not working properly
3.10.2 04/06/2025
- UI Adjustments for Password Reset Page
- Renaming Filter Results to Unit / Serial No on Dispatch Page
3.0.9 14/05/2025
- Adding Filter Search Results entry to Dispatch Page
- Adding Filter by WO Type picker to Dispatch Page
- Fixing issue with Part No entry no longer executing Part Number search when unfocused on Parts Tab
- Fixing issue with Password Reset Page displaying an error when trying to reset the password and validation not working
3.0.8 14/05/2025
- Migrating the Xamarin app to the New MAUI platform!
3.0.7 09/05/2025
- Multi-Factor Authentication Support for EVO Users
- Parts Sync Improvements and Sync On Hand Parts Option in Settings
- Labor Time Card Replacement option for EVO Users
- Bugfix for Equipment Sync Failures on Older Versions of Device Table
2.2.46 26/03/2025
- New Equipment Meter Update Page available for enabled users
- Improvements to the Equipment History page layout and functionality
- Fixes for Labor Time Card Pdfs
- Adding support for deleting imported labor records from the Labor Signature page for EVO users with Auto Import Labor enabled
2.2.42 15/03/2025
- Improved Authentication Refresh Frequency to reduce issues with stale authentication states
2.2.41 15/02/2025
-Fixed an issue where customer emails were not displaying properly in the email selection frame
- Added customer not available support for Multi-Signatures
- Fixed an issue where signature acceptance could fail if the user’s authentication had expired
- Adjusted service calls and page loading for pages missing new handler pattern to reduce transient failures in: Work Order Page, WO Parts Tab, Parts Inquiry Page, and the Settings Page
2.2.40 04/02/2025
- Added Recap Search Page
- Added Recap Document Improvements and usage of mobile company flag parameters
- Added Ship To Emails to Email Lists
- Improvements to the Labor Time Card
- Added Image Deletion Support for Work Order and Equipment Images
- Added PDF display support for Work Order and Equipment Images
- Added Dispatch Groupings color usage to Dispatch Page
- Added Password Reset support
- Added Evolution Activity Creation support
- Bugfixes and More!
2.2.36 07/11/2024
- Added Debug Logging
- Added Support for Single Branch Queries with Connect v1.9.2
- Added Improved Auth Failure Error Handling for the Sync Process, Emailing Service, Multi-Signature, and Time Card creation/loading (additional improvements with Connect v1.9.2)
2.2.32 02/08/2024
- Removed Equipment History Limit when years back is supplied and added scroll for comments tabs.
- The Inspection report now displays the Section and Questions in alphanumeric order.
- Fixed Parts issues with Partial Quantities
- Fixed missing information for secondary technicians across multiple pages
- Fixed bug prevent emails to multiple email addresses
- Fixed labor time displays on parts list and recap view
- Multiple time card improvements and bugfixes
- Improved Inspection PDF
- Improved logging for permissions errors
- Added Connection Status Frame with Manual Offline button for spotty connectivity
- Adding PDF Document and Email Localizations for French (Canada)
- Various UI display Improvements and bugfixes
2.2.29 25/06/2024
- Technician Warehouse Support
- Refactoring No Warehouse Selected Handling to disable Parts tab on WO Page instead of forcing Warehouse Selection
- Adding Rental Contract and Dept display to Equipment Summary on WO Page if a Rental Contract exists
- Refactoring Event Log Upload Triggers
- Auto Import Parts and Auto Import Labor (Automatic Processes added in Latest Connect Release)
2.2.25 14/03/2024
- Bugfix for regional Date String Formats causing translation errors in connect
- Heartbeat Process Improvements and Logging
2.2.22 12/03/2024
- Bugfix for Multi-Signature WO Completion clearing PO Numbers
- Bugfix for PO Updates not being Reflected on Recap Page for Multi-Signature Documents
- Bugfix for PO# Update from Customer Signature is not being maintained when Completing the WO from the Customer Signature Page
2.2.19 28/02/2024
- Adding Offline Mode Banner Reset on App Wakeup
- Improving Connection Change logging
- Bugfix for whitespace strings causing exceptions during sync process
- Bugfix for issue with Comments and Private Comments being cleared from the WO when completing the WO via Multi-Signature process
- Bugfix for repeated User Verification failures for V3 Instances
- Bugfix for issue causing Offline Mode Banner to Get Stuck
2.2.16 22/02/2024
- Bugfix where Labor Signature is cutoff on Labor Time Cards when the Signature is Wide
- Bugfix where the Warehouse can be cleared when navigating away from the Login Page
- Removing Data Management Page
2.2.11 06/02/2024
- Extensive Improvements to the Applications Offline Mode Support
- Improvements to Synchronization Process to reduce Sync Failures and improve Sync Debugging
- Added New Data Management Page for manually trigger Syncs and Partial Syncs (Only sends pending changes) as well as Clearing Locally stored records or pending changes
- Login Refresh process to reduce user disruptions
- Limited Offline Login Support
- Improved Clocked On Work Order Tracking
- Hide/Show Password Toggle for Login Page
- Improved app consistency when transitioning from Online to Offline and Vice Versa
- Added Background Auto Sync process that runs when device connection returns
- Added Offline Mode switch when API is down
- Several Bugfixes
2.2.10 30/01/2024
- Bugfix Serial Number Conflict Causing Sync to Fail
- Added Auto Login Refresh for successful User Logins
- Bugfix for Clock Off Process w/ no matching arrival
- Bugfix for WO Page Load cast error
- Bugfix for Search Being Obscured in Parts Inquiry
2.1.18 27/12/2023
- Crash Fix for Recap Page Load when Email has Null Email Address
- Added 'Include Labor Times on Mobile Recap' Flag usage for Recap Labor Section Generation
- Added Schedule Time to Schedule Date Time Displays
- Batch Log Uploader Background Process Improvements
- Bugfix for Labor Signature Arrival Queries Using End Date Improperly
- Open Quote Feature added (Requires Connect v1.7.41)
- Equipment Warranty Feature added (Requires Connect v1.7.41)
- Adding Work Order Number and Customer Number to Labor Frame Headers for Labor Signature
- Fixing issue with Section Comments Overriding Existing Comments
- Fixing issue with missing Null check for Hour Meter Change Check causing unexpected prompt popup
- Bugfix for New Lines in Comments not being Handled Properly for Recap Document
- Add HourMeterChangeAllowed usage from User Session, exceeding this value will prompt user if they are sure when saving a Work Order (defaults to 1000)
- Added Repair Memo to Repair Code Comments Auto entry
- Adding Auto Dispatch to User when Creating New WO's for EVO Systems
2.1.16 12/12/2023
- UI Bugfixes for Completion and Labor Pages
- Improved Logic for Labor Page
- Improved Inspection Support for Multiple Inspections
- Redesigned Clock On/Off Logic
- Parts Search/Query Improvements
- Bugfixes
- And Much More!
2.1.10 26/10/2023
- Inspection Pdf Improvements
- Microsoft Entra SSO Login Support
- Additional Logging for Work Order Completions
- Fixed an issue where work orders were displayed in the wrong group on the dispatch page when the backordered parts have been received (requires Connect v2.20.X or greater)
- Fixed an issue with Offline Labor Tracking where older versions of a single labor record were not being cleaned up properly causing duplicate displays on the labor tab of the WO
- Fixed an issue where images added to work order created while in offline mode were not properly being assigned to the work order.
- Fixed an issue where the next button on the inspection page could cause an app crash if pressed at the end of the list
more Version 3.15.2 6 Jan
Data Not Collected The developer does not collect any data from this app.
